Terms of service

Light & Linen – Terms of Service

Last Updated: 7 March 2026

Welcome to Light & Linen. These Terms of Service govern your use of our website lightandlinen.co.za and any purchases made through the website. By accessing or purchasing from our website, you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, you should not use this website or place an order.

1. Business Information

This website is operated by Light & Linen, a sole proprietorship owned and operated by Chanelle Vorster.

Contact Email: chanellemarx75@gmail.com
Website: lightandlinen.co.za

Light & Linen sells handmade clothing and accessories to customers located in South Africa.

2. Eligibility to Use the Website

By using this website or placing an order, you confirm that:

  • You are at least 16 years of age

  • You have the legal capacity to enter into binding agreements

  • All information provided during checkout is accurate and complete

Light & Linen reserves the right to cancel any order if false or misleading information is provided.

3. Products

Light & Linen sells handmade clothing and accessories.

Because many items are handmade:

  • Products may have minor variations in color, texture, or design

  • These variations are not considered defects

We aim to ensure that all product descriptions and images on the website are as accurate as possible.

4. Pricing and Currency

All prices displayed on the website are listed in South African Rand (ZAR).

Light & Linen reserves the right to:

  • Modify product prices at any time

  • Correct pricing errors

  • Cancel orders placed with incorrect pricing

5. Payments

All payments on the website are processed securely through Yoco.

Accepted payment methods may include:

  • Debit cards

  • Credit cards

  • Other payment options supported by Yoco

Orders will only be processed once payment has been successfully received.

6. Orders

When you place an order:

  • You will receive an order confirmation

  • This confirmation does not guarantee acceptance of the order

Light & Linen reserves the right to:

  • Cancel or refuse any order

  • Limit quantities purchased

  • Cancel orders suspected of fraud or abuse

If an order is cancelled after payment, a full refund will be issued.

7. Shipping and Delivery

Light & Linen currently ships within South Africa only.

Orders are delivered using Aramex.

Estimated delivery time: 9–14 business days

Shipping fees:

  • R90 flat rate shipping

  • Free shipping on orders over R1000

Delivery times are estimates and may vary depending on courier operations.

8. Returns and Refunds

Returns and refunds are governed by the Light & Linen Returns & Refund Policy.

Key points include:

  • Returns must be requested within 3 days of receiving the order

  • Items must be unused and in original condition

  • Customers are responsible for return shipping for change-of-mind returns

9. Intellectual Property

All content on the Light & Linen website is the property of Light & Linen and is protected by intellectual property laws.

This includes:

  • Logos

  • Product designs

  • Images

  • Website graphics

  • Product descriptions

  • Branding

You may not copy, reproduce, distribute, or use any content without written permission from Light & Linen.

10. Limitation of Liability

Light & Linen will not be held liable for:

  • Indirect or incidental damages

  • Delays caused by courier services

  • Losses resulting from misuse of products

  • Website interruptions or technical errors

All purchases are made at the customer’s own discretion.

11. Privacy

Light & Linen collects and processes customer information such as:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Payment information

Customer data is handled in accordance with the Protection of Personal Information Act.

For more information, please refer to our Privacy Policy.

12. Marketing Communications

By providing your email address during checkout or account registration, you may receive marketing communications from Light & Linen.

You may unsubscribe from these communications at any time.

13. Changes to These Terms

Light & Linen reserves the right to update or modify these Terms of Service at any time.

Updated versions will be posted on the website and will take effect immediately upon publication.

14. Governing Law

These Terms of Service are governed by the laws of South Africa, including the Consumer Protection Act.

Any disputes arising from the use of this website will be subject to the jurisdiction of South African courts.

15. Contact Information

If you have any questions about these Terms of Service, please contact:

Light & Linen
Email: chanellemarx75@gmail.com
Website: lightandlinen.co.za