Contact information
Light & Linen – Contact Information Policy
Last Updated: 7 March 2026
This Contact Information Policy explains how customers can contact Light & Linen for questions, support, order inquiries, or other concerns related to purchases made through our website.
1. Business Information
Light & Linen is a sole proprietorship owned and operated by Chanelle Vorster.
All purchases are made through the official website:
lightandlinen.co.za
2. Customer Support Contact
For all customer inquiries, please contact us via email:
Email: chanellemarx75@gmail.com
This includes questions related to:
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Orders
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Shipping and delivery
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Returns and refunds
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Damaged products
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General product inquiries
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Website assistance
3. Response Time
Light & Linen aims to respond to all customer inquiries within 1–3 business days.
Response times may be longer during:
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Public holidays
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Promotional sales
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Periods of high order volume
4. Order Inquiries
When contacting us regarding an order, please include the following information to help us assist you more efficiently:
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Your full name
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Order number
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A clear description of your question or concern
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Photos (if your inquiry relates to damaged or incorrect items)
5. Professional Communication
Light & Linen is committed to providing respectful and helpful customer support.
We kindly ask customers to communicate respectfully when contacting our support team. Light & Linen reserves the right to refuse service or communication that includes abusive, threatening, or inappropriate language.
6. Updates to Contact Information
Light & Linen may update contact information from time to time. Any changes will be published on the website.
Customers are encouraged to refer to the website for the most up-to-date contact details.
7. Website
Official website:
lightandlinen.co.za
Customers should only make purchases or submit personal information through the official website.
For any assistance, please contact:
Light & Linen Support
Email: chanellemarx75@gmail.com